Support & Help

ChowCheck · chowcheck.app
support@chowcheck.app

We typically respond within 24–48 hours on weekdays.

Frequently Asked Questions

Account & Sign In

Q: I can't sign in with Google. What do I do?
A: Make sure you have the latest version of ChowCheck installed. If the issue persists, try signing in with email and password instead, or contact support with your device model and OS version.

Q: I signed in with Apple and my name shows as blank. Is that normal?
A: Yes. Apple only shares your name the very first time you sign in. If you skipped entering it, you can update it anytime from Profile → Account → Personal Information.

Q: Can I change the email address on my account?
A: Not currently from inside the app. Email us at support@chowcheck.app and we'll help you update it manually.

Q: I forgot my password.
A: On the login screen of the app or web portal, tap "Forgot password?" to receive a secure password reset link or OTP code via email.

Subscription & Trial

Q: How does the 3-day free trial work?
A: After you create your account and complete onboarding, you must tap to manually start your 3-day free trial. You get 3 days to test out every feature in ChowCheck without paying a dime. You don't need a credit card to start. Once the trial ends, the app will lock until you choose a subscription plan.

Q: How much does ChowCheck cost?
A: We currently offer discounted plans: a Monthly plan for ₦800 (originally ₦1,000), a Semester plan (3 months) for ₦1,000 (originally ₦2,000), and a Full Year plan for ₦4,000 (originally ₦8,000).

Q: How do I pay?
A: Tap your preferred plan on the Subscription screen. Depending on your device, a secure Paystack checkout window (for Android) or Apple App Store payment (for iOS) will open. You can also pay or manage your subscription on our web portal at account.chowcheck.app . ChowCheck never sees your card details.

Q: My payment went through on Paystack but the app still says my trial is expired.
A: This is usually a sync delay. Close and reopen the app — it will check your subscription status from the server. If it still shows expired after 5 minutes, email us at support@chowcheck.app with your Paystack transaction reference and we'll unlock your account manually.

Q: Does my subscription auto-renew?
A: Yes. Subscriptions automatically renew at the end of each billing period using the payment method you provided. You will receive a reminder notification before your renewal date. You can manage or cancel your subscription at any time from Profile → Manage Subscription or via the web portal at account.chowcheck.app .

Q: Can I get a refund?
A: Due to the low price point and digital nature of the service, we do not offer refunds. However, if you were charged and your account was not unlocked, we will fix it — contact us within 7 days of the charge.

Q: I deleted the app. Will I lose my subscription?
A: No. Your subscription is tied to your account on our servers, not your device. Log back in on any device and your subscription status will be restored.

Offline Mode & Data Sync

Q: Does ChowCheck work without internet?
A: Yes. ChowCheck is built offline-first. Your budget, tasks, and meal logs all work without a connection. Data syncs to the cloud automatically in the background when you're online.

Q: I added tasks offline and they disappeared when I reconnected. What happened?
A: This is rare but can happen if there's a sync conflict. Your most recently updated data wins. If you notice data loss consistently, please report it to us — it's a bug we want to fix.

Q: How do I know when the app has synced?
A: Syncing happens automatically in the background. If you want to force a sync immediately, you can tap the "Force Sync" button located in your Profile page.

Campus Food & Prices

Q: The price shown for a meal is wrong. How do I report it?
A: Tap the meal card on the Discover tab, then tap "Report Price" or "Flag as Sold Out". Your report goes into our validation queue. After 10–20 students confirm the same change, the database updates globally.

Q: How long does a price update take to go live?
A: Between a few hours and a few days, depending on how many students visit that vendor and submit confirmations.

Q: A vendor is not listed. Can you add them?
A: Yes! Email us at support@chowcheck.app with the vendor name, location on campus, and their menu with prices. We'll add it in the next database update.

Deleting Your Account

Q: How do I permanently delete my account?
A: Go to Profile → App & Account → Delete Account inside the app. Confirm the deletion in the 2-step prompt. Your data will be permanently removed from our servers within 72 hours.

Alternatively, use the web form: account.chowcheck.app/delete-account

⚠️ Deletion is permanent. All your tasks, budget history, and meal logs will be erased. This cannot be undone.

Reporting a Bug

Found something broken? We want to know.

In the app: Profile → Report a Bug / Feedback
By email: support@chowcheck.app

Please include:

• What you were doing when the bug happened
• What you expected to happen
• What actually happened
• Your phone model and OS version (e.g. Samsung A54 · Android 14)
• A screenshot if possible

Contact Us

Response time: 24–48 hours on weekdays (Monday–Friday, WAT)

ChowCheck · Building smarter campus eating, one naira at a time.